The estimated annual contract value based on the debt collection income of these contracts is £1,400,000.00 for a term of five years commencing on 3rd December 2007
As a result of some poor practice within the enforcement industry, some of which as been highlighted in the media, the evaluation panel posed direct and difficult questions to achieve assurances on the points that were raised as areas of concern. Clarification was sought with regards to audit processes and controls, management involvement and changes that had been implemented as a result. The evaluation panel was not satisfied that all tenderers had addressed all issues satisfactorily.
Officers within the Council’s Parking Services Recovery Rate team identified areas of concern when designing the new specification including issues identified by debtors, Executive Members, local and national media, trade publications and Council Officers. Changes to the contract specification are wide ranging and include the following:
- External mail house must be used to send all first letters to debtors
- Bailiffs must be equipped with GPS technology for retrospective proof of visits undertaken
- Bailiffs must be equipped with personal digital assistants (PDA’s) or alternative approved handheld equipment to verify activity against the case
- The implementation of a solution to monitor and audit all correspondence left by bailiffs at a debtors residence
- Defined fee structure and cap of £250 + VAT Requirement to satisfy ‘Mystery Shopping’ exercises
- Greater responsiveness to deal with Persistent Evaders, but with more opportunity for debtors to settle their case prior to escalation of fees
Camden contract award
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